Accelerate Your Digital Transformation with CogentShift

Leverage Salesforce, AI, and Agentforce to Drive Business Growth

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Deep expertise and certified experts delivering tailored Salesforce solutions for your unique needs.

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How it Works

Certified experts.
Tailored solutions.

Agentforce

Sales & Service

Industries

CogentShift Advantage

  • Scalable Solutions & Delivery: Our global development centres provide the flexibility and resources to scale with your evolving Salesforce needs, ensuring expert support across Sales Cloud, Service Cloud, Agentforce, Industries, CPQ, and more.
  • AI-Powered Solutions: We leverage the power of AI and Agentforce to enhance customer service, streamline operations, and drive business growth.
  • Tailored Approach: We understand that every business is unique. We work closely with you to design and implement solutions that meet your specific needs and goals.
  • Focus on Results: Our priority is your success. We are committed to delivering measurable results that help you achieve your business objectives.
  • Long-Term Partnership: We're not just a vendor, we're your trusted Salesforce advisor. We're here to support your growth and help you maximise your Salesforce investment.

Client Success Stories

Transforming Utility Sales & Product Management

Overview:

A leading utility company faced multiple challenges hindering their growth and customer satisfaction:

  • Slow Time to Market : Launching new products and services was a slow and cumbersome process due to their legacy systems.
  • Complex IT Landscape : Their in-house built sales application was outdated and poorly integrated with other critical systems like SAP billing, reporting, and their website.
  • Inefficient Customer Service : Customers experienced long wait times and frustrating interactions due to fragmented data and manual processes.
Paris

Solution:

CogentShift took on the responsibility of designing and architecting a complete sales CRM and product management solution based on Salesforce Sales Cloud and Utilities Cloud. This included:

  1. Slow Time to Market : Launching new products and services was a slow and cumbersome process due to their legacy systems.

  2. Complex IT Landscape : Their in-house built sales application was outdated and poorly integrated with other critical systems like SAP billing, reporting, and their website.

  3. Inefficient Customer Service : Customers experienced long wait times and frustrating interactions due to fragmented data and manual processes.

Paris

Solution:

CogentShift collaborated closely with the company's sales team to understand their needs and challenges. We then designed, architected, and implemented a comprehensive solution that included:

  1. Salesforce Optimization : Addressing technical debt and streamlining existing processes to improve system performance and user experience.

  2. CPQ Integration : Integrating the Zoura CPQ with Salesforce to create a seamless sales process and improve quote accuracy.

  3. Custom Development : Building new functionalities to meet the company's unique requirements and support their growth.

Salesforce and CPQ Overhaul for a High-Tech Leader

Overview:

A prominent high-tech company faced significant challenges with their existing Salesforce implementation:

  • Technical Debt : Years of customizations and integrations had created a complex and unwieldy system, hindering agility and efficiency.
  • New Requirements : Evolving business needs demanded new functionalities in Salesforce and their CPQ solution (Zoura), which was not native to Salesforce, adding another layer of complexity.
  • Sales Process Bottlenecks : The existing system struggled to support the company's dynamic sales processes, leading to delays and frustration for the sales team.

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